Free Pick's Terms & Conditions

Free Pick (hereinafter referred to as the "Platform", "we", or "us") is an online gaming and betting platform in Bangladesh, operated under the domain freepick.pro. These Terms & Conditions apply to all users of the platform's services (hereinafter referred to as "you", "member", or "user").

These Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, constitute a legally binding agreement between Free Pick and its members. By accessing the platform, registering, or using any of our services, you are deemed to have automatically accepted these terms.

Free Pick reserves the right to update these Terms & Conditions at any time. Any changes will be notified on the website and the update date will be revised. Continued use of the platform after any changes constitutes acceptance of the updated terms.

• These Terms are available in both Bangla and English. In the event of any discrepancy, the English version shall prevail.
• We have drafted these rules with full transparency so that every member is completely informed.
• If you find any clause difficult to understand, please contact our customer support — we're happy to assist in Bengali.

To open an account with Free Pick, you must meet the following eligibility requirements. Any account created without fulfilling these conditions, along with all associated transactions, will be considered void.

• You must be 18 years of age or older. We may request proof of identity at any time to verify your age.
• Each individual may hold only one account. Creating or operating multiple accounts is strictly prohibited.
• All information provided at registration must be accurate and complete. Submitting false information will be treated as a violation of these Terms.
• Your account password must be kept strictly confidential. Sharing your password with anyone is not permitted.
• Any suspicious activity on your account must be reported to us immediately.

Free Pick accepts deposits via bKash, Nagad, and Rocket. Full details on deposit rules are outlined below.

• Please include the correct reference number and amount when making a deposit; otherwise, your payment may be delayed.
• Deposits from third parties are strictly prohibited. All deposits must be made exclusively from the account holder's own mobile banking account.
• There are no additional charges on deposits. Free Pick does not deduct any deposit fees.
• If a deposit is flagged as suspicious, additional information may be requested for verification.

Withdrawing your winnings on Free Pick is quick and hassle-free. We always strive to get your funds to you in the shortest time possible.

• The minimum withdrawal amount is ৳300. A maximum of ৳1,00,000 may be withdrawn within a single business day.
• Once a withdrawal request is approved, funds are typically transferred to your mobile banking account within 15 minutes.
• Withdrawals can only be made to the mobile banking number registered on your account.
• Applicable wagering requirements must be met before a bonus balance can be withdrawn.
• Large withdrawals may be delayed if KYC (Know Your Customer) verification has not been completed.

Free Pick offers a variety of bonuses and promotions. It is essential to carefully read the applicable terms before claiming any bonus.

• Welcome Bonus: Get up to 100% bonus on your first deposit. A minimum deposit of ৳500 is required to qualify.
• Each bonus carries a specific wagering requirement, typically 15 to 30 times the bonus amount.
• Each bonus has a set timeframe to meet its wagering requirements, generally between 7 and 30 days.
• Multiple bonuses cannot be combined at the same time unless explicitly permitted by the promotion.
• Any attempt to abuse bonuses or obtain them through fraudulent means will result in bonus cancellation and account suspension.
• Free Pick reserves the right to modify, suspend, or cancel any bonus program at any time.

Free Pick has a set of general rules for betting and gaming that all members must follow. These rules are in place to ensure a fair and enjoyable experience for everyone.

• Once confirmed, a bet cannot be cancelled or changed. Please verify all details before placing your bet.
• In the event of incorrect odds or results caused by a technical error, Free Pick reserves the right to make corrections.
• All game outcomes are completely random and impartial, ensured by certified RNG technology.
• In live Sports Betting, a lost internet connection will not void your bet — it will be settled based on the event outcome.
• If a match or event is cancelled, the stake for the relevant bet will be refunded.
• All decisions made by Free Pick are final and binding.

The activities listed below are strictly prohibited on Free Pick. Violating these rules will result in immediate permanent account closure and forfeiture of your balance.

• Creating or operating multiple accounts by the same individual.
• Bonus abuse — collecting extra bonuses by using multiple accounts.
• Match fixing or any form of manipulative betting activity.
• Using the platform for money laundering or any form of illegal financial activity.
• Exploiting the system through hacking, phishing, or any other form of technical manipulation.
• Depositing or withdrawing from a third-party account.
• Threatening, harassing, or showing disrespectful behavior toward other members.
• Account verification using fake ID or false information.

Free Pick reserves the right to suspend or permanently close an account without prior notice under the following circumstances.

• Violation of any clause within these Terms & Conditions.
• Failure to cooperate with the KYC verification process, or providing false information.
• Unusual or suspicious activity is detected on the account.
• When a member activates self-exclusion at their own request.
• Accounts that remain inactive for an extended period (over 12 months) may be automatically deactivated.

Upon account closure, if no rules have been violated and a withdrawable balance remains, it will be returned to the member. However, in cases of rule violations, the balance may be forfeited.

Free Pick believes gaming is entertainment — not a livelihood. We encourage all members to play responsibly and offer various tools and resources to support this.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits at any time.
• Session Limit: Set a maximum duration for each gaming session to keep your play in check.
• Cooling-Off Period: Take a temporary break ranging from 1 day to 6 weeks.
• Self-Exclusion: You can activate self-exclusion for a permanent or extended break from the platform.
• Reality Check: The platform will periodically remind you how long you have been playing.

Any dispute between Free Pick and a member will be resolved through the process outlined below. We always prioritize an amicable and fair resolution.

• Step 1: Submit your complaint directly to customer support. We will provide an initial response within 24 hours.
• Step 2: Complex cases will be thoroughly investigated and resolved within 7 business days.
• Step 3: If unresolved, the matter will be referred to an international gaming dispute resolution body.
• All dispute-related correspondence must be submitted in writing (via email).

Complaint Deadline: All complaints must be submitted within 30 days of the incident. Complaints filed after this period may not be accepted.

Free pick operates under an international gaming license. Please keep the following legal points in mind when using our services.

• Free Pick is not liable for any losses resulting from technical errors, server downtime, or third-party service failures.
• Any tax liability arising from gaming winnings is the sole responsibility of the member.
• Free Pick bears no liability in cases of force majeure, including natural disasters, war, or government-imposed restrictions.
• These Terms & Conditions are governed by international law, and any disputes shall be subject to international arbitration.
• Unauthorized use of Free Pick's intellectual property — including logos, content, and software — is strictly prohibited.

If you have any questions or complaints regarding these terms and conditions, please contact us. Our Bengali-speaking customer support team is always here to help.

• Email: [email protected] — replies are typically sent within 3–6 hours.
• Live Chat: Click the chat button at the bottom-right corner of the website for instant support.
• Service Hours: 24 hours a day, 7 days a week.