Privacy & Security

Free pick's Privacy Policy

Your personal information is of the utmost importance to us. This page clearly outlines what data we collect, how we store it, and the measures we take to keep it secure.

Last Updated: 1 January 2026
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Your Privacy Matters to Us

Every piece of your data is stored under strict security at free pick. Here's a quick overview of our core protection pillars.

End-to-End Encryption

All your personal and financial data is secured with 256-bit SSL encryption. No hacker or third party can access your information under any circumstances.

Sale of Data Prohibited

Free Pick never sells your personal information to advertisers or third parties. Protecting your privacy is our top priority.

KYC Verification Security

Your identity verification process is completed in a fully secure environment. Submitted ID documents are stored in an encrypted database and accessible only to authorised staff.

Data Retention Limits

Your data is never held longer than necessary. Personal data is deleted within a defined period after account closure; only information required by law is retained.

Cookie Controls

At Free Pick, you decide which cookies to allow. The option to disable unnecessary tracking cookies is entirely in your hands.

Marketing Opt-Out

You can opt out of promotional messages at any time. We respect your preferences and never send marketing communications without your consent.

Our commitment: Protecting your privacy at free pick is our ethical responsibility. This policy is written in plain English so you can fully understand what we do with your information.

Clause 01
Introduction & Applicability

Free Pick (freepick.pro) is one of Bangladesh's most trusted online gaming platforms. We believe our members have the right to know — where their data goes, how it is used, and how well it is protected.

This Privacy Policy applies to all users of the freepick.pro website, mobile app, and any free pick services. By accessing the platform, you are deemed to have accepted this policy.

This Privacy Policy is drafted in accordance with international data protection standards. We are committed to collecting the minimum data necessary while maintaining the highest level of protection.

Please Note: If this policy is updated, a notice will be posted on the website and the "Last Updated" date at the top of the page will be revised. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

Section 02
What Information We Collect

Free Pick only collects the information needed to deliver the best possible service to you. We never collect data that isn't necessary.

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID Age Verification & KYC Process
Contact Information Mobile number, email address Account Security & Communication
Financial Information Mobile banking number, transaction history Deposit & Withdrawal Process
Technical Information IP address, device information, browser Security Monitoring & Fraud Prevention
Gaming Information Bet history, preferred games, session duration Personalised Experience & Responsible Gaming
  • Information you provide directly at the time of registration is collected.
  • Certain technical information is collected automatically while you use the platform.
  • Copies of identity documents collected for KYC verification are stored on encrypted servers.
  • Conversations during customer support interactions may be recorded.
Section 03
How We Use Your Information

Free pick uses your information only for specific, legitimate purposes — never for anything unnecessary.

  • To create, manage, and secure your account.
  • To process deposit and withdrawal transactions.
  • For KYC verification and age confirmation.
  • To deliver a personalised gaming experience tailored to your preferences.
  • To detect and prevent fraud, money laundering, and other illegal activities.
  • To support the implementation of our Responsible Gaming policy.
  • To keep you informed about promotions and offers, with your consent.
  • To improve our service quality and develop new features.

Our Commitment to Transparency: Free Pick does not sell your data to any advertising companies or data brokers. Your information stays with us.

Section 04
Information Sharing & Disclosure

Free pick does not share your personal information with third parties — except in a limited number of specific circumstances, detailed below.

  • Payment Processors: Information is shared with bKash, Nagad, and Rocket as required to process transactions.
  • Technology Partners: Technology service providers that support platform operations, all bound by strict confidentiality agreements.
  • Legal Authorities: In response to a court order or a lawful request from a law enforcement authority.
  • Fraud Prevention: With relevant authorities for the detection of fraud or money laundering.

Rest assured: All third parties with whom data is shared are contractually bound to uphold our privacy standards. We do not permit any third party to use your data for advertising purposes.

Section 05
Cookie Policy

Cookies are small data files stored in your browser. Free Pick uses cookies to enhance your experience and keep the platform running smoothly.

Cookie Types Purpose Controls
Essential Cookies Maintaining login sessions and account security Cannot be disabled
Functional Cookies Remembering language preferences and personal settings Optional
Analytics Cookies Collection of site usage statistics Optional
Marketing Cookies Displaying relevant offers Optional — Opt-out available
  • You can delete or block cookies at any time through your browser settings.
  • Disabling optional cookies may cause some features to not work properly.
  • We do not use third-party tracking cookies that follow you across other websites.
Section 06
Data Protection Measures

Free pick uses industry-leading technology to protect your data. Our security infrastructure operates 24 hours a day.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • Two-Factor Authentication (2FA): An additional layer of security for logins and critical account activities.
  • Firewall Protection: Advanced firewalls block all unauthorised access.
  • Regular Security Audits: Regular system audits conducted by third-party experts.
  • Data Backup: Regular backups are maintained on secure, encrypted servers.
  • Staff Training: All our staff receive regular data protection training.

Your Responsibilities: We provide the highest level of security on our end, but keeping your password safe and not sharing it with others is your responsibility. Use a strong password and keep 2FA enabled.

Clause 07
Your Data Rights

You have full control over your personal information on Free Pick. Your key rights are outlined below.

1
Right to Know
To find out what data we hold about you, submit a request and we will provide full details within 30 days.
2
Right to Rectification
If any of your information is incorrect, you can request a correction at any time. We'll act on it promptly.
3
Right to Erasure
Upon account closure, you may request deletion of all data beyond what is required by legal obligations.
4
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your data be restricted.
5
Right to Portability
You may request a copy of your data in a structured, readable format.
6
Right to Object
You have the right to object to marketing communications or certain types of data processing.

To exercise your rights: To exercise any of your rights, email us at [email protected]. We will respond within 7 business days and take the necessary action within 30 days.

Section 08
Data Retention Period

Free pick does not retain your data any longer than necessary. Separate retention periods are defined for different types of information.

  • Account Information: Retained for the full duration your account is active. After account closure, kept for a maximum of 5 years for legal purposes.
  • Transaction Records: Financial records must be retained for 5–7 years as required by regulatory compliance.
  • KYC Documents: Retained for up to 5 years after account closure for legal compliance purposes.
  • Customer Support Records: Retained for up to 3 years from the date of last contact.
  • Marketing Data: Removed immediately upon opt-out.
  • Inactive Accounts: Accounts inactive for 12 months are automatically archived and permanently deleted after 3 years.
Clause 09
Children's Privacy

Free pick strictly prohibits anyone under 18 from using the platform. We are especially committed to protecting the privacy of minors.

  • Age verification is mandatory at registration. No one under the age of 18 may create an account.
  • Age is verified through identity documents as part of the KYC process.
  • If a member is found to be underage, their account will be immediately closed and all associated data securely deleted.
  • We do not knowingly collect or store any information from minors.

For Parents: If your child has accidentally created an account, please contact [email protected] immediately. We will promptly close the account and delete all associated data.

Section 10
Policy Changes & Updates

Free Pick may update this Privacy Policy from time to time — to reflect service improvements, legal changes, or new technologies.

  • You will be notified via email or through the platform whenever significant changes are made to this policy.
  • The date of each update will be noted in the "Last Updated" section at the top of the page.
  • Continued use of the platform after any changes constitutes your acceptance of the updated policy.
  • Previous versions of this policy are available upon request.
Clause 11
Contact & Complaints

If you have any questions about this Privacy Policy or wish to exercise your data rights, please get in touch with us.

  • Email: [email protected] — Privacy-related queries are typically responded to within 3–6 hours.
  • Live Chat: Click the chat button on the platform for instant Bangla support.
  • Service Hours: 24 hours a day, 7 days a week.

Speak in Bengali: Our privacy team provides full support in Bengali. Contact us in whichever language you prefer — we're always ready to help.

Your data is secure — get started now!

Your privacy is fully protected at free pick. Register with confidence and enjoy the best gaming experience in Bangladesh.

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