1. Home
  2. FAQ
Help Centre

Free Pick FAQ —
All your questions, answered right here!

From creating an account to making a withdrawal — find detailed answers to all your Free Pick questions right here, all in one place.

50+
FAQ
7
Category
24/7
Live Support
Account
Registration & Login
Deposit
Payment Methods
Withdraw
Fast Payouts
Bonus
Promotions
Categories

What can we help you with?

Browse the categories below to find your topic and jump straight to the answer.

Account & Registration

Find detailed answers to all questions about opening an account, logging in, resetting your password, and KYC verification on Free Pick. New members can get started with ease.

Registration & Login
Deposits & Payments

A complete guide to all payment methods including bKash, Nagad, and Rocket, minimum deposit amounts, processing times, and troubleshooting. Depositing funds has never been easier.

bKash · Nagad · Rocket
Withdrawals & Payouts

Withdrawal requests, processing times, limits, and troubleshooting — all in one place. Get your funds to your mobile banking account in as little as 5 minutes with Free Pick.

5-Minute Payout
Bonuses & Promotions

Everything you need to know about welcome bonuses, daily cashback, reload bonuses, and referral offers — explained in plain English, including bonus terms and wagering requirements.

Bonus Guide
Games & Live Casino

Find answers to questions about Live Casino, slots, Sports Betting, and more. Learn how to play, what games are available, and the rules in detail.

500+ Games
Security & Support

Important information on account security, two-factor authentication, responsible gaming, and 24/7 customer support. Your safety is our top priority.

Secure Platform
FAQ

Free Pick FAQ — Detailed Questions & Answers

Below you'll find questions and answers organized by topic. Click on any question to view the full answer.

All Questions
Account
Deposit
Withdraw
Bonus
Games
Security
No matching questions found. Try searching with a different keyword.

Account & Registration

8 Questions

Signing up on Free Pick is quick and straightforward. registration page Go and fill out the form with your mobile number or email address. Set a strong password, verify the OTP, and that's it — your account is ready. The whole process takes just 2 minutes!

Tips: Make your first deposit after registering and receive a 100% welcome bonus instantly.

No. Under free pick rules, each person may only create one account. Creating multiple accounts using the same mobile number, email, or device is strictly prohibited and may result in account suspension. If you're experiencing any issues, please contact support.

KYC (Know Your Customer) is the identity verification process. Complete your KYC by uploading a photo of your National ID or passport. This secures your account and increases your withdrawal limit. Verification is typically completed within 24 hours.

Login Page Go and click the "Forgot Password?" link. Enter your registered mobile number or email, verify the OTP, and set a new password. The entire process is completed in 2–3 minutes.

Minimum age to register on Free Pick 18 years. Registration by minors is strictly prohibited. Age is verified during the KYC process.

Yes, you can update your password, contact details, and payment methods from Account Settings. However, to change your name or date of birth, you'll need to contact support and may be required to submit documents.

If your account has been suspended, contact support via 24/7 Live Chat or email. In most cases, the issue is resolved quickly once a security check or document submission is completed.

To close your account, send an email to support. Make sure to withdraw all remaining balance before doing so. Once your account is closed, you will not be able to register again using the same details.

Deposits & Payments

7 Questions

Free Pick currently offers bKash, Nagad & Rocket — deposits via these three mobile banking methods are supported. More options will be added soon. Deposits through all methods are credited to your account instantly.

The minimum deposit on Free Pick is just ৳100 BDT. This low entry point makes it easy for new players to get started without any risk. The maximum deposit limit varies depending on your account level.

Deposits via bKash, Nagad, and Rocket are typically processed within Within 1–5 minutes is credited to your account. Occasional delays may occur due to network issues. If it takes more than 30 minutes, contact support with your transaction ID.

Free Pick does not charge any deposit fees. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own transaction charges.

If you've sent funds to the wrong number, contact support immediately and provide your transaction ID. We'll do our best to resolve it as quickly as possible. Always double-check the correct number on the deposit page before making a transfer.

Yes! On your first deposit, 100% Welcome Bonus For example, deposit ৳1,000 and get an extra ৳1,000 bonus — start playing with ৳2,000 in total. Bonus terms & conditions promotions page here.

You can make multiple deposits per day. However, the maximum limit per deposit depends on your account level and KYC status. For more details, visit the Deposit Page here.

Withdrawals & Payouts

6 Questions

Withdrawal processing time on Free Pick is just 5 minutes. This is among the fastest of any gaming platform in Bangladesh. With a completed KYC verification, payouts are processed immediately after your request.

Minimum Withdrawal Amount ৳200 BDT. Maximum withdrawal limits depend on your account level. VIP members can withdraw at higher limits. Details Withdrawal Page here.

Yes, KYC verification must be completed before making any withdrawal, regardless of the amount. This ensures the security of your account and the safety of your funds. Once verified, you won't need to do it again.

Please note: Complete your KYC verification right after registration to avoid any delays with withdrawals.

You can cancel a withdrawal request before processing begins. If the status shows "Pending," cancel it from your withdrawal history. Once processing has started, cancellation is no longer possible.

Bonus balance cannot be withdrawn directly. Once you meet the specified wagering requirements for the bonus, it will be converted to your main balance and can then be withdrawn. Terms & Conditions promotions page here.

If your funds haven't arrived 30 minutes after submitting a withdrawal request, note down your transaction ID and request time, then reach out via 24/7 Live Chat. Our team will resolve the issue as quickly as possible.

Bonuses & Promotions

6 Questions

Free Pick offers a range of exciting bonuses:
  • Welcome Bonus: Up to 100% on your first deposit
  • Daily Cashback: Daily cashback on losses
  • Reload Bonus: Weekly deposit bonus
  • Referral Bonus: Bonus for Referring Friends
  • VIP Bonus: Exclusive offers for higher-tier members

A wagering requirement is the condition that determines how many times you must bet your bonus amount before you can withdraw it. Example: with a 30x requirement, you'd need to place ৳30,000 in bets for a ৳1,000 bonus. Learn more promotions page here.

Most bonuses are credited automatically. However, some bonuses need to be claimed — you may need to enter a bonus code at the time of deposit or contact support. For the latest offers, Promotions Page Check back regularly.

Share your referral link. When a friend registers through your link and makes their first deposit, you'll receive a bonus. The more referrals you make, the bigger your bonus. Check your account dashboard for full details.

If you wager above the set daily threshold, you'll earn cashback on your net losses from the previous day. Cashback is credited to your account automatically every morning.

Yes, if you'd prefer not to receive a bonus, simply select the "No Bonus" option at the time of deposit. If you've already accepted a bonus and wish to remove it, contact support — though this is subject to certain conditions.

Games & Live Casino

5 Questions

Free Pick offers 500+ games, including:
  • Live Casino: Live Baccarat, Roulette, Blackjack, Dragon Tiger
  • Slot Games: Hundreds of themed slot machines
  • Sports Betting: cricket, football, tennis, and much more
  • Fishing Games: Popular Fishing Games
Learn More Live Casino page here.

Yes, all games on Free Pick are sourced from internationally certified game providers and powered by RNG (Random Number Generator) technology. They are regularly audited by independent third-party auditors.

Yes, Free Pick is fully mobile-friendly. All games run smoothly on both Android and iOS devices. For the best experience, download the official app from the Download Page to install.

Bangla-speaking dealers are available at selected live tables on Free Pick. The interface is also fully in Bangla — so language is never a barrier.

If you get disconnected, you can reconnect and resume the game right where you left off. For live games, the system automatically records the result. If any bets appear to be missing, please notify support.

Security & Support

5 Questions

Completely secure. Free Pick uses 256-bit SSL encryption. Your personal information is never shared with third parties. Learn more Privacy Policy here.

Go to Account Settings → Security → Enable Two-Factor Authentication. You can use an OTP sent to your mobile number or Google Authenticator. Keeping this enabled significantly improves the security of your account.

Change your password immediately and notify support. Log out of all active sessions. You can review your login history under Account Settings.

Free Pick offers 24/7 support through: Live chat responses typically come within 2 minutes.

Free Pick is committed to responsible gaming. You can set daily/weekly deposit limits, bet limits, and session time limits directly from your Account Settings. Learn more On the Responsible Gaming page here.
Support

Couldn't find what you were looking for?

Our expert support team is available around the clock, seven days a week.

Live Chat

Start an instant live chat from any page on the site.

Avg. 2 minutes
Email Support

[email protected] — email us for detailed inquiries.

Response within 24 hours
24/7 Support

Support is available 24/7, every day — no holidays.

Always Available
Help Guide

Browse our detailed tutorials and guides to troubleshoot issues on your own.

Self-Help
Get Started Now

Join Free Pick — Start Winning Today!

Trusted by thousands of Bangladeshi players. Enjoy a safe, fast, and thrilling gaming experience — get started today.

Register for Free App Download View Bonuses
100% Secure
Instant Payouts
Mobile Friendly
24/7 Support
100% Welcome Bonus
বাংলা